Warranty Terms

# MicroTec USA Heat Press Extended Protection Plan
## Full Legal Terms and Conditions

**Plan Name:** MicroTec Shield Industrial Protection Plan (Parts Coverage)
**Obligor / Administrator:** MicroTec USA
**Effective for Heat Press Machines and Related Industrial Equipment**

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**IMPORTANT NOTICE**
This document is the complete legal service contract for the MicroTec Shield Extended Protection Plan. It provides **parts coverage only**. Labor for installation of parts is **not covered**. Phone support for diagnosis is included.

This is a service contract between you and MicroTec USA. It is **not insurance**. Read this entire document carefully. Your rights and obligations are governed by these terms, your Purchase Confirmation, and applicable state law.

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## TABLE OF CONTENTS

1. Plan Introduction
2. Your Responsibilities
3. Definitions
4. What is Covered
5. What is Not Covered
6. How to File a Claim
7. Service Procedures and Limit of Liability
8. Cancellation
9. Conditions
10. Legal Disclosures
11. State Requirements and Disclosures

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## 1. PLAN INTRODUCTION

**1.1.** Welcome to the MicroTec USA Heat Press Extended Protection Plan (also referred to as the MicroTec Shield Industrial Protection Plan). This document outlines the scope of your Plan, including coverage for **replacement parts only**, claims instructions, and cancellation rules.

Phone diagnosis support is included as a core benefit of this Plan. If you have questions, contact us at:

**MicroTec USA**
1230 West Barkley Avenue
Orange, California 92868
Phone: (949) 678-5486
Email: support@microtecusa.com

For claims, see Section 6.

**1.2.** This Plan is a service contract. It provides coverage for replacement parts for covered mechanical or electrical failures on eligible heat press machines and related industrial equipment. **This Plan does not cover labor costs to install parts.**

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## 2. YOUR RESPONSIBILITIES

**2.1.** Please read these terms in full so you understand what this Plan provides. Certain limits, conditions, duties, and exclusions apply.

**2.2.** You must care for the Covered Product in line with the manufacturer’s guidance and any owner’s manual. This Plan is a service contract, not insurance.

**2.3.** Keep a copy of this Plan and your Purchase Confirmation, as service may require them. Your Purchase Confirmation lists the Contract Term, Coverage Type, and other details that may affect your coverage.

**2.4.** You are responsible for all labor required to install any replacement parts provided under this Plan.

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## 3. DEFINITIONS

**3.1. Administrator / Obligor:** MicroTec USA, 1230 West Barkley Avenue, Orange, California 92868, Phone: (949) 678-5486, Email: support@microtecusa.com.

**3.2. Contract Term:** The total duration of this Plan, as shown on your Purchase Confirmation.

**3.3. Coverage Term:** The period during which the Covered Product is eligible for service under this Plan. The Coverage Term begins on the later of (i) expiration of the manufacturer or retailer warranty, (ii) the Plan purchase date shown on your Purchase Confirmation, or (iii) the end of any applicable Waiting Period, and ends when the Contract Term expires or when our obligations end under these terms, whichever occurs first.

**3.4. Coverage Type:** The level of coverage shown in the What’s Included in Your Plan section of your Purchase Confirmation (e.g., MicroTec Shield Select, Pro, or Elite).

**3.5. Covered Product:** The heat press machine or related industrial equipment item identified on your Purchase Confirmation. A Covered Product can include multiple eligible items sold under one SKU or as a bundle.

**3.6. Deductible:** Any per-claim deductible applicable to your Plan, as indicated on your Purchase Confirmation (typically $0 for parts).

**3.7. MicroTec USA, Our, Us, or We:** The obligor responsible for performing under this Plan.

**3.8. Plan:** This service contract between you and us, including your Purchase Confirmation.

**3.9. Plan Price:** The amount you paid for this Plan, shown on your Purchase Confirmation.

**3.10. Purchase Confirmation:** The confirmation provided by us or the Selling Retailer, including any linked or displayed Plan information on your receipt or your account order history on microtecusa.com.

**3.11. Purchase Price:** The amount you paid for the Covered Product, excluding sales tax, delivery, installation, and handling, as shown on your Purchase Confirmation.

**3.12. Selling Retailer:** The entity that sold you the Covered Product and this Plan, as shown on your Purchase Confirmation (typically MicroTec USA).

**3.13. You, Your, or Purchaser:** The purchaser named on the Purchase Confirmation, and any authorized transferee or assignee of that purchaser.

**3.14. Waiting Period:** The time between the Plan purchase date and the start of the Coverage Term. IF YOU PURCHASE THIS PLAN AFTER THE COVERED PRODUCT’S DELIVERY DATE, OR IF THE COVERED PRODUCT DOES NOT INCLUDE A MANUFACTURER OR RETAILER WARRANTY, THE COVERAGE TERM WILL BEGIN AS DESCRIBED IN SECTION 3.3 AFTER A THIRTY (30) DAY WAITING PERIOD. Claims made before or during the Waiting Period involve pre-existing conditions and are not covered.

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## 4. WHAT IS COVERED

**4.1. Core Coverage – Parts Only**
This Plan provides coverage for **replacement parts only** for mechanical or electrical failures arising from defects in materials or workmanship during normal use within the Coverage Term.

**This Plan covers the cost of replacement parts. It does NOT cover any labor to install those parts.** You are solely responsible for all labor, installation, and related costs.

Phone support for diagnosis of issues with the Covered Product is included as part of this Plan. Our technical team will assist you by phone to help identify whether a covered part failure exists.

Power surge damage is covered if the product was properly connected to a surge protector. This Plan does not cover issues already covered by a manufacturer warranty, a Selling Retailer warranty, a maintenance plan, or an insurance policy. Failures due to pre-existing conditions are not covered.

**4.2. ENHANCED COVERAGE (if purchased and reflected on your Purchase Confirmation)**

**4.2.1. Commercial Use:** Coverage for products used in commercial, business, or production environments (standard for most MicroTec heat press plans unless otherwise stated).

**4.2.2. Wear and Tear:** Coverage for breakdown due to ordinary use (where purchased).

**4.2.3. Other Enhanced Options:** As specifically listed on your Purchase Confirmation (e.g., extended term, higher liability limits).

**4.3. CATEGORY SPECIFIC COVERAGE**
For heat press machines and industrial equipment, coverage is limited to the mechanical and electrical components of the Covered Product as defined in Section 4.1. Structural frames and heating platens may have separate manufacturer warranties (often 5 years) that apply first.

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## 5. WHAT IS NOT COVERED

**5.1.** Unless expressly included in Section 4, the following are not covered.

**5.2. ALL PRODUCT CATEGORIES – EXCLUSIONS**

**5.2.1.** Products that lacked a manufacturer or Selling Retailer warranty, or had less than a 30-day original parts or labor warranty, unless a Waiting Period applies.

**5.2.2.** Accidental damage (unless Accidental Damage coverage was specifically purchased and shown on your Purchase Confirmation).

**5.2.3.** Issues covered, or that should be covered, by any manufacturer or Selling Retailer warranty, insurance policy, recall, or similar obligation.

**5.2.4.** **Labor, installation, diagnostics (beyond phone support), removal, or reinstallation costs.** This Plan covers replacement parts only. All labor to install parts is your responsibility.

**5.2.5.** Any pre-existing condition that began before the Coverage Term and caused a failure, and any used product sold without used coverage or sold “as is.”

**5.2.6.** Consumables or parts expected to wear out with normal use (including but not limited to Teflon sheets, silicone pads, rubber blankets, fuses, filters, bulbs, and similar items) unless tied to a covered mechanical or electrical failure of a covered component.

**5.2.7.** Damage from abnormal use, misuse, abuse, mishandling, neglect, improper operation, foreign objects, unauthorized modifications or alterations, or altered or missing serial numbers.

**5.2.8.** Damage or failure from not following the manufacturer’s instructions for use, care, storage, cleaning, periodic checks, or preventive maintenance.

**5.2.9.** External causes, including third-party acts, fire, theft, insects, animals, weather, wind, sand, dirt, hail, earthquake, flood, water, acts of God, or similar consequential loss.

**5.2.10.** Loss or damage due to crime, invasion, riot, strike, labor disturbance, lockout, or civil commotion.

**5.2.11.** Theft, mysterious disappearance, misplacement, reckless, abusive, willful, or intentional conduct.

**5.2.12.** Injury to persons, damage to other property, incidental or consequential damages, or losses from delays in service, loss of use, or voiding of manufacturer or retailer warranties.

**5.2.13.** Products bought for, or used at any time for, commercial or rental purposes unless commercial coverage was purchased or included in your specific plan tier.

**5.2.14.** Service or replacement outside the 50 United States and the District of Columbia.

**5.2.15.** Non-functional, cosmetic, or external parts such as trim, plastics, knobs, rollers, baskets, glass, housings, insulation, conduit, handles, shelves (unless the failure is due to a covered internal mechanical or electrical defect).

**5.2.16.** Cosmetic damage like nicks, scratches, peeling, dents.

**5.2.17.** Unauthorized repairs or parts, damage from unauthorized service, improper attachments, improper repairs, or shipping damage after delivery.

**5.2.18.** Separately purchased accessories used with the Covered Product.

**5.2.19.** Noises or situations where no defect is found after proper diagnosis.

**5.2.20.** Software, applications, operating systems, data loss or restoration.

**5.2.21.** Adjustments to frequency or channel range, tuning, changes due to external power supply, connectors, or normal signal issues.

**5.2.22.** Failures not reported within the Coverage Term.

**5.3. ADDITIONAL EXCLUSIONS FOR INDUSTRIAL / HEAT PRESS EQUIPMENT**

**5.3.1.** Tune-ups, routine maintenance, cutting blades or elements that are consumable, varnish, sludge, contaminants, fuel/ignition adjustments (where applicable).

**5.3.2.** Repairs due to normal vibration, routine maintenance, fuses, filters, consumables, exterior power cords, cosmetic adjustments, case separation or cracking, paint changes, corrosion, or rust.

**5.3.3.** Damage from improper fuels, oils, lubricants, or inadequate storage.

**5.3.4.** Any costs for shop supplies, environmental fees, or miscellaneous charges.

**5.3.5.** Damage caused by a non-covered component.

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## 6. HOW TO FILE A CLAIM

**6.1.** Follow all steps in this section to be eligible for service. Failure to follow these steps may result in denial of a claim.

**6.2.** We will determine eligibility based on this Plan, the information you provide, and, when applicable, findings from our technical diagnosis. If our diagnosis differs from your report, coverage may be declined.

**6.3.** **Contact us first for phone diagnosis support.** Email support@microtecusa.com, visit microtecusa.com, or call during normal business hours at (949) 678-5486 (or the number on your Purchase Confirmation). Phone diagnosis is included with this Plan.

**6.4.** Do not return the Covered Product to the Selling Retailer or seek unauthorized service or parts unless instructed by us. Damage or failures resulting from unauthorized service or parts are not covered.

**6.5.** Provide your Purchase Confirmation, proof of purchase, serial number, and a clear description of the issue. We may request photos or video of the problem.

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## 7. SERVICE PROCEDURES AND LIMIT OF LIABILITY

This Plan provides **replacement parts coverage only**. We do not provide on-site repair service or pay for installation labor.

Depending on the product and circumstances, at our discretion we will do one of the following:

**7.1. Provide Replacement Parts**
We will ship replacement parts for covered mechanical or electrical failures.

- You are responsible for all labor to remove the defective part and install the replacement part.
- Phone diagnosis support is included to help determine the needed part.
- Except for emergency situations described below, you must obtain authorization from us before purchasing or installing parts on your own, or your claim may be denied.
- If an emergency occurs after normal business hours and we cannot be reached, you may proceed with obtaining necessary parts. If the issue is covered, we will reimburse you up to the Limit of Liability, subject to Plan terms. You must submit receipts and documentation within 48 hours.
- COSTS FOR NON-COVERED PARTS, LABOR, TRIP CHARGES, INSPECTIONS, OR ESTIMATES ARE YOUR RESPONSIBILITY.

**7.2. Replace the Covered Product (Rare Cases)**
If repair/replacement of parts is not feasible, we may replace the entire Covered Product with an item of like kind, quality, and functionality, at our discretion, up to the Limit of Liability. The replacement may be new or refurbished.

**7.3. Provide a Financial Credit or Settlement**
We may provide a store credit, gift card, or financial settlement based on the original Purchase Price, not to exceed the Limit of Liability. We determine the amount based on damage type, product age, and Purchase Price less any claim costs. Acceptance of a settlement completes our obligations for that Covered Product.

**7.4. Limit of Liability**
The most we will pay in total for all claims during the Coverage Term is the Purchase Price of the Covered Product (or the specific limit stated on your Purchase Confirmation for your plan tier).

**7.5. Expiration**
This Plan ends on the earliest of: (i) expiration of the Coverage Term, (ii) replacement of the Covered Product, (iii) issuance of a settlement in lieu of replacement, or (iv) when the Limit of Liability is reached.

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## 8. CANCELLATION

**8.1.** You may cancel at any time by contacting the Administrator at (949) 678-5486, mailing notice to MicroTec USA, 1230 West Barkley Avenue, Orange, California 92868, visiting microtecusa.com/contact, or emailing support@microtecusa.com.

If you cancel within sixty (60) days of purchase and no claim has been made, you receive a 100% refund of the Plan Price. Otherwise, you receive a pro-rata refund based on elapsed Coverage Term, less paid claims and an administrative fee not to exceed the Plan Price or $50, whichever is less.

**8.2.** If you cancel within sixty (60) days and no claim has been made, a ten percent (10%) monthly penalty applies for each month a refund is unpaid more than thirty (30) days after your cancellation notice.

**8.3.** We may cancel for fraud, material misrepresentation, omission, substantial breach of your duties, non-payment, or if required by a regulator. You will receive a pro-rata refund based on elapsed Coverage Term, less paid claims.

**8.4.** If this Plan was sold in a jurisdiction where it is not available, or for a product not intended to be covered, we will cancel and refund the full Plan Price, less any paid claims.

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## 9. CONDITIONS

**9.1. Renewal:** Renewal is at our discretion.

**9.2. Transferability:** This Plan is not transferable by the original Purchaser unless expressly permitted in writing by us. Manufacturer warranties may also be non-transferable.

**9.3. Territories:** This Plan is offered only in the 50 United States and the District of Columbia. It is not available in Canada or United States territories.

**9.4. Subrogation:** If we pay for a loss, we may require you to assign your recovery rights to us. We will not pay for a loss if you impair those rights. You will be made whole before we retain any recovered amount.

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## 10. LEGAL DISCLOSURES

**10.1. DISPUTE RESOLUTION, ARBITRATION AGREEMENT, AND CLASS ACTION WAIVER**
To the extent permitted by law, any individual claim or dispute arising from or relating to this Plan, whether based on contract, tort, statute, regulation, ordinance, equity, or otherwise, and whether against the Administrator, the Obligor, or the Selling Retailer, will be resolved by binding arbitration before a single neutral arbitrator, unless prohibited or modified by state law in Section 11. Arbitration will proceed on an individual basis only, and you waive participation in class actions or class arbitrations.

To start arbitration, notify the Administrator in writing and provide at least three proposed arbitrators. The Administrator may evaluate neutrality and select one of the proposed arbitrators, or request additional candidates if neutrality is not met. The arbitrator will establish procedures and rules for the proceeding. You agree to follow the arbitrator’s decision and share arbitration costs equally unless directed otherwise. If this provision conflicts with state law, the state’s arbitration rules control.

**10.2. Entire Agreement:** This Plan and your Purchase Confirmation comprise the entire agreement regarding your coverage. Marketing or verbal statements outside of these documents have no effect.

**10.3. Severability:** Any provision that conflicts with applicable law is void only to the extent of the conflict, and the remainder stays in force.

**10.4. Payment Limitations:** Our obligations are subject to applicable law, including export controls and economic sanctions administered by OFAC. We will not make any payment that would violate any governing order, guidance, or instruction.

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## 11. STATE REQUIREMENTS AND DISCLOSURES

The following state-specific modifications apply where required by law. These provisions control over any conflicting terms in the main body of this Plan.

**Colorado:** The Cancellation Provision is modified so that the administrative fee will not exceed ten percent (10%) of the gross Plan Price or $50, whichever is less. If we cancel, we will send written notice at least five (5) days before cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

**Connecticut:** If this Plan is for less than one (1) year, the Plan is automatically extended while the Covered Product is in our possession for a covered repair. Unresolved disputes may be submitted to the Consumer Affairs Division of the Connecticut Insurance Department, PO Box 816, Hartford, CT 06142-0816. You may use the Insurance Commissioner’s arbitration process for disputes arising under this Plan.

**District of Columbia:** The Cancellation Provision is modified so the administrative fee will not exceed ten percent (10%) of the gross Plan Price or $50, whichever is less. If we cancel, we will provide written notice at least five (5) days prior to cancellation to your last known address or email, with the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

**Florida:** The Cancellation Provision is modified so the administrative fee will not exceed ten percent (10%) of the unearned pro-rata Plan Price or $50, whichever is less. The rate for this Plan is not regulated by the Office of Insurance Regulation.

**Georgia:** The Cancellation Provision is modified as follows: If you cancel within sixty (60) days, we refund the Plan Price less claims paid. After sixty (60) days, we refund the pro-rata Plan Price based on elapsed time, less claims paid, and an administrative fee not exceeding 10% of the unearned pro-rata Plan Price, or $50, whichever is less. If you cancel within sixty (60) days and no refund is issued within thirty (30) days, a ten percent (10%) monthly penalty applies. We may cancel for fraud, material misrepresentation, or nonpayment. If we cancel, we will give at least thirty (30) days written notice to your last known address or email, stating the effective date and reason. Arbitration in Section 10.1 is non-binding. In Section 5, item 5.2.5 is replaced with: all pre-existing conditions known to you that begin before the Coverage Term and cause a failure, and any used product without used coverage or sold as is, including floor models, demos, pre-owned, rental.

**Hawaii:** If we cancel, we will send written notice at least five (5) days prior to cancellation to your last known address or email with the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

**Idaho:** We will provide a settlement only where service, repair, or replacement is not feasible or economical.

**Illinois:** The Cancellation Provision is modified so the administrative fee will not exceed ten percent (10%) of the Plan Price or $50, whichever is less.

**Iowa:** If we cancel, we will send written notice at least fifteen (15) days prior to cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

**Maine:** The Cancellation Provision is revised as follows: If you cancel within sixty (60) days and no claim has been made, a monthly penalty of ten percent (10%) of the unpaid refund applies for each month a refund is overdue more than thirty (30) days after notice. The administrative fee will not exceed ten percent (10%) of the Plan Price or $50, whichever is less. If we cancel, we will provide at least fifteen (15) days written notice. Section 10.4 is modified: if we fail to pay or provide service, including a refund of any unearned Plan Price, within sixty (60) days after proof of loss, you may make a direct claim against the insurer.

**Maryland:** If you cancel within sixty (60) days and no claim has been made, a ten percent (10%) penalty applies for each month a refund is overdue more than thirty (30) days after notice. If we fail to perform services, this Plan is automatically extended until performance is completed as required by the Plan.

**Massachusetts:** If we cancel, we will provide written notice at least five (5) days prior to cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

**Michigan:** For home appliances and similar equipment, if our performance is interrupted by a strike or work stoppage at our place of business, the Plan term is extended for the duration of that interruption.

**Minnesota:** If we cancel, we will provide written notice at least fifteen (15) days prior to cancellation, or at least five (5) days in cases of nonpayment, material misrepresentation, or substantial breach, sent to your last known address or email and stating the effective date and reason.

**Mississippi:** We will provide a settlement only where service, repair, or replacement is not feasible or economical.

**Montana:** If we cancel, we will provide written notice at least five (5) days prior to cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

**Nevada:** If you cancel within sixty (60) days and no claim has been made, a ten percent (10%) penalty applies for each thirty-day period or portion thereof that a refund is overdue more than thirty (30) days after notice. If the Plan has been in effect for at least seventy (70) days, we may not cancel before the end of the agreed term or one year after the effective date, whichever comes first, except for: (a) failure to pay amounts due, (b) the holder’s criminal conviction that increases required service, (c) fraud or material misrepresentation in obtaining the Plan or presenting a claim, (d) an act, omission, or violation by the holder after the effective date that substantially and materially increases the required service, or (e) a material change in the required service after the effective date that substantially and materially increases service beyond what was contemplated at sale. If we cancel, we will send at least fifteen (15) days written notice to your last known address or email stating the effective date and reason. Claims paid are not deducted from any refund. The administrative fee is replaced by a cancellation fee not to exceed the Plan Price or $25, whichever is less. For complaints, contact the Nevada Commissioner of Insurance at (888) 872-3234.

**New Hampshire:** If you are not satisfied with the Plan, contact the New Hampshire Insurance Department, 21 South Fruit Street, Suite 14, Concord, NH 03301, phone (800) 735-2964. The administrative fee in Section 8.1 will not exceed ten percent (10%) of the Plan Price or $50, whichever is less. Claims paid are not deducted from refunds owed.

**New Jersey:** If we cancel, we will provide written notice at least five (5) days prior to cancellation to your last known address or email, with the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach. If you cancel within sixty (60) days and no claim has been made, we will pay a ten percent (10%) monthly penalty based on the Plan Price for refunds overdue more than thirty (30) days after notice. This service contract is not a guarantee or warranty as those terms are legally defined. It is a service contract, separate from any warranty given by the manufacturer, importer, or seller.

**New Mexico:** The administrative fee will not exceed ten percent (10%) of the Plan Price or $50, whichever is less. If you cancel within sixty (60) days and no claim has been made, a ten percent (10%) monthly penalty applies for each thirty-day period or portion thereof that a refund is overdue more than thirty (30) days after notice. If the Plan has been in effect for at least seventy (70) days, we may not cancel before the end of the agreed term or one year after the effective date, whichever occurs first, except for: (1) failure to pay, (2) conviction that increases required service, (3) fraud or material misrepresentation in obtaining the Plan or presenting a claim, or (4) after the effective date, an act, omission, or violation that substantially and materially increases the required service. If canceled, we will provide at least fifteen (15) days written notice to your last known address or email, stating the effective date and reason. For claim handling concerns, contact the Office of Superintendent of Insurance at 1-855-427-5674.

**New York:** If we cancel, we will provide written notice at least fifteen (15) days prior to cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

**North Carolina:** We may cancel only for nonpayment or a direct violation of the Plan by the consumer when the Plan states such a violation permits cancellation. The administrative fee will not exceed ten percent (10%) of the pro-rata refund or $50, whichever is less.

**Oklahoma:** Section 10.4 is modified so the administrative fee will not exceed ten percent (10%) of the unearned pro-rata Plan Price or $50, whichever is less. This is not an insurance contract. Coverage is not guaranteed by the Oklahoma Insurance Guaranty Association.

**Oregon:** Section 10.1 is replaced: Arbitration may proceed only if both parties mutually agree. If so, arbitration is conducted under local rules consistent with ORS Chapter 36.

**South Carolina:** If we cancel, we will provide written notice at least fifteen (15) days prior to cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach. For disputes, contact the South Carolina Department of Insurance, Capitol Center, 1201 Main Street, Suite 1000, Columbia, SC 29201, phone (800) 768-3467.

**Tennessee:** For a failure covered by the Plan, the term extends by the number of days you are without the product while in repair plus two additional working days.

**Texas:** Section 10.4 is modified: You may seek reimbursement directly from the insurer if a covered service is not provided within sixty (60) days after proof of loss, or a refund or credit is not paid within forty-six (46) days after you cancel. The Cancellation Provision is modified as follows: If you cancel within sixty (60) days, we refund the full Plan Price less claims paid. After sixty (60) days, we refund the pro-rata Plan Price based on elapsed time, less claims paid, and an administrative fee not to exceed the cost of this Plan or $50, whichever is less. If you cancel and a refund is overdue more than thirty (30) days, a ten percent (10%) monthly penalty applies. If we cancel, we will provide at least five (5) days written notice to your last known address or email stating the effective date and reason. Prior notice is not required for nonpayment, fraud, material misrepresentation, or substantial breach. Unresolved complaints may be directed to the Texas Department of Licensing and Regulation, 920 Colorado Street, Austin, TX 78701, phone (800) 735-2989.

**Utah:** Section 10.4 is modified: If we fail to pay or provide service on any claim within sixty (60) days after proof of loss, or we cease to do business or enter bankruptcy, you may claim directly under our service contract reimbursement insurance policy. This Plan is subject to limited regulation by the Utah Insurance Department. Contact the Department to file a complaint. Coverage is not guaranteed by the Property and Casualty Guaranty Association. Purchase of this Plan is optional and not required.

**Virginia:** If any promise made in the Plan has been denied or not honored within sixty (60) days after Your request, You may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs, to file a complaint at www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml.

**Washington:** The Arbitration provision (Section 10.1) is revised to state: Arbitration proceedings may be held at a location in closest proximity to Your permanent residence. The Cancellation Provision is revised to state: If We cancel this Plan, We will provide You with written notice at least twenty-one (21) days prior to cancellation. The notice will be sent to Your last known address or email address and shall state the effective date of and reason for cancellation.

**Wisconsin:** THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. The Cancellation Provision is revised as follows: We may only cancel this Plan for nonpayment of the Plan Price, material misrepresentation by You to Us or the Administrator, or substantial breach of duties by You relating to the Covered Product or its use. If We cancel this Plan, We will provide You with written notice at least five (5) days prior to cancellation. The notice will be sent to Your last known address or email address and shall state the effective date of and reason for cancellation. If You cancel this Plan within sixty (60) days from the date of purchase, and if no claim has been made under the Plan, then We will pay a ten percent (10%) penalty of the refund amount outstanding for each month that a refund is not provided within thirty (30) days of Your notice of cancellation. The administrative fee shall not exceed ten percent (10%) of the Plan Price or $50, whichever is less. In the event of a total loss of property covered by a service contract that is not remedied by a replacement of the property under the terms of the contract, You are entitled to cancel the service contract and receive a pro-rata refund of any unearned Plan Price, less any claims paid. The Arbitration provision (Section 10.1) is revised to state that arbitration is non-binding.

**Wyoming:** The Arbitration provision (Section 10.1) is deleted in its entirety. The Cancellation Provision is revised to state: If We cancel this Plan, We will provide You with written notice at least ten (10) days before cancellation. The notice will be sent to Your last known address or email address and will state the effective date of and reason for cancellation. However, prior notice is not required if the reason for cancellation is Your nonpayment, material misrepresentation, or substantial breach of duties relating to the Covered Product or its use.

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